FAQ
Frequently Asked Questions
How long does shipping take?
Orders are processed within 2 business days. Standard delivery takes 7-15 business days to the United States. International orders may take 15-30 business days.
Do you offer free shipping?
Yes! We offer free shipping on all orders over $49. Orders below $49 have a flat-rate shipping fee calculated at checkout.
What is your return policy?
We offer a 30-day return policy. Items must be unused and in original packaging. Contact us at support@yourbrand.com to start a return.
How do I track my order?
Once your order ships, you will receive an email with a tracking number. Use it to track your package in real-time.
Is my payment secure?
Absolutely. We use 256-bit SSL encryption and process payments through trusted providers including Shopify Payments and PayPal. We never store your credit card information.
Can I change or cancel my order?
Contact us at support@yourbrand.com within 12 hours of placing your order to make changes or cancel. After that, the order may already be in processing.
What if I receive a damaged item?
Contact us within 48 hours of delivery with photos of the damage. We will send a free replacement or issue a full refund — your choice.